Astrophotos

QUESTIONS AND ANSWERS

What do I get with my purchase?
Each image we sell comes with the captioning or descriptive information that the source provides. Images are printed on lustre-finish Fuji Crystal Archive photographic paper without borders.

Can I get my photos on glossy paper?
Yes, please indicate your preference in the instruction box at checkout. We do not usually print on glossy paper because it shows fingerprints and scratch marks easily.

Do you sell ink-jet prints?
No, not for astronomical images at this time. The photographic paper we use is a conventional silver halide material. This type of paper has been used by professional labs for more than 40 years, and has a good track record of stability. Ink-jet prints are more expensive to produce and despite manufacturers claims of longevity are still an unknown entity.

If I order prints today when will I get them?
Allow one week to receive your order. We normally complete orders within 2-3 days, and shipping is another 2 days. You may select overnight shipping at checkout if you desire.

Why are your shipping charges always $6.50?
We ship priority mail which costs us at least $4.85. The shipping materials add another $0.85. We do charge an additional $3.00 for 30 inch print orders because of the weight and size. Our shipping is not a profit center.

Why do your print sizes vary so much?
The files we use are the highest resolution files available and they are all different. For uniformity, we sell prints in three formats; square, 8x10 format and panoramic. If a file does not completely fit our formats, black space is added to make up the difference. We do not crop any images. Some files are too small to make large prints so we limit the available sizes.

Will my photos look like they do on my computer?
Not exactly. Images on your computer screen are seen by transmitted light from glowing phosphors or LED's. Photographic prints are viewed by reflected light. We use calibrated equipment to be sure our prints match the files supplied to us. So since the colors are coming from different sources they probably will appear different.

Can I return prints I don't like?
All orders are custom printed so they cannot be offered for resale. If there is a problem with any order, call or write us within 10 days after you have received it. We may be able to replace a damaged print or issue you a credit voucher. We do not offer refunds to your credit card. Shipping charges are not refundable.

Why can't I save my unfinished order?
The shopping cart system we use does not write cookies to your computer so we do not know who you are or what you ordered until you checkout. If you need to refer to other pages of our website while you are placing an order, there is a workaround you can use. Please see our "Ordering" menu option.

I need some custom-sized prints. Do you honor special requests?
Yes, we offer special sizes, laminations, mounting and framing if needed. Please call or write with your inquiries.

Do you accept purchase orders?
We accept purchase orders from schools, municipal entities and others pending approval. Please send them to our office:

Conntech Imaging Technology
Astrophoto Dept.
300 Long Beach Blvd.
Stratford, CT 06615-7153

			QUESTIONS AND ANSWERS What do I get with my purchase? Each image we sell comes with the captioning or descriptive information that the source provides. Images are printed on lustre-finish Fuji Crystal Archive photographic paper without borders. Can I get my photos on glossy paper? Yes, please indicate your preference in the instruction box at checkout. We do not usually print on glossy paper because it shows fingerprints and scratch marks easily. Do you sell ink-jet prints? No, not for astronomical images at this time. The photographic paper we use is a conventional silver halide material. This type of paper has been used by professional labs for more than 40 years, and has a good track record of stability. Ink-jet prints are more expensive to produce and despite manufacturers claims of longevity are still an unknown entity. If I order prints today when will I get them? Allow one week to receive your order. We normally complete orders within 2-3 days, and shipping is another 2 days. You may select overnight shipping at checkout if you desire. Why are your shipping charges always $6.50? We ship priority mail which costs us at least $4.85. The shipping materials add another $0.85. We do charge an additional $3.00 for 30 inch print orders because of the weight and size. Our shipping is not a profit center. Why do your print sizes vary so much? The files we use are the highest resolution files available and they are all different. For uniformity, we sell prints in three formats; square, 8x10 format and panoramic. If a file does not completely fit our formats, black space is added to make up the difference. We do not crop any images. Some files are too small to make large prints so we limit the available sizes. Will my photos look like they do on my computer? Not exactly. Images on your computer screen are seen by transmitted light from glowing phosphors or LED's. Photographic prints are viewed by reflected light. We use calibrated equipment to be sure our prints match the files supplied to us. So since the colors are coming from different sources they probably will appear different. Can I return prints I don't like? All orders are custom printed so they cannot be offered for resale. If there is a problem with any order, call or write us within 10 days after you have received it. We may be able to replace a damaged print or issue you a credit voucher. We do not offer refunds to your credit card. Shipping charges are not refundable. Why can't I save my unfinished order? The shopping cart system we use does not write cookies to your computer so we do not know who you are or what you ordered until you checkout. If you need to refer to other pages of our website while you are placing an order, there is a workaround you can use. Please see our "Ordering" menu option. I need some custom-sized prints. Do you honor special requests? Yes, we offer special sizes, laminations, mounting and framing if needed. Please call or write with your inquiries. Do you accept purchase orders? We accept purchase orders from schools, municipal entities and others pending approval. Please send them to our office: Conntech Imaging Technology Astrophoto Dept. 300 Long Beach Blvd. Stratford, CT 06615-7153
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